You can reset your password by clicking on “forget password” on the Signup page.
No, you cannot update your email address and Mobile Number once verified.
To change your profile picture please update the profile picture on your Facebook and Gmail accounts.
Every withdrawal/ redeem on our platform involves the transfer of money from your Big Cash wallet to your bank/wallet account
so, legally KYC becomes a mandatory requirement as proof of identity for hassle-free transfer.
If you are required to complete your KYC,
Step 1: Go to redeem page.
Step 2: Click on the KYC banner
Step 3: You will be redirected to a new page. Please fill in the required details and upload your PAN card.
Step 4: Verification of PAN card Can take a maximum of up to 24 hours.
In case of taking longer than 24 hours, please reach us on Customer Care Chat Support.
No, You cannot change or update your PAN card or KYC details once it gets verified.
After updating your KYC, you can withdraw/ redeem up to Rs. 50,000 in a single day as per your VIP level.
Yes, you can log in on two or more devices with the same account, however, the game can be played on 1 device only and the ID will be logged out from another device.
Users are allowed to have only one account on the Big Cash platform.
Our systems are constantly monitoring, any user found with multiple account is immediately blocked.
No, only people who are above 18 years of age with a sound mind are allowed to play on the Big Cash app.
The age-related criteria are to determine the eligibility of a new player. You will be eligible to join and can sign up only if you are above 18 years of age.
To delete your Big Cash account, please reach out to us through chat. We will then delete your account from our system.
The team will verify and will take up to 120 days to delete the account after the request is raised. If you log in within 120 days after raising the delete request, the delete request will be canceled.
If you have signed up on Big Cash via Facebook and choose to delete your Big Cash account, any data shared with Big Cash on your behalf from Facebook will also be deleted, if you request the same on the Big Cash chat inbox.